OCIM 支持中心

遇到问题?我们来帮你

联系我们

任何问题、建议、Bug 反馈,或举报违规内容,请发送邮件至:

johnnybi.dev@gmail.com

我们会在 1–2 个工作日内回复。涉及违规内容的举报,我们承诺 24 小时内处理。

常见问题

如何添加好友?

在"好友"页面点击右上角的添加按钮,输入对方的完整用户名搜索(需精确匹配),然后发送好友申请,对方同意后即成为好友。

如何举报违规用户或消息?

请发送邮件至 johnnybi.dev@gmail.com,附上对方用户名、违规内容截图与说明。我们承诺在 24 小时内核实处理,违规账号将被禁言或封禁。
同时你可以立即在对方资料页选择"加入黑名单",阻止其继续向你发送消息。

如何屏蔽某个人?

进入对方的资料页,选择"加入黑名单"。加入黑名单后,对方将无法再向你发送消息。

如何注销账号?删除后数据还在吗?

在"我的"页面选择注销账号即可自行注销。注销后,你的账号信息与聊天记录会被删除,该操作不可恢复,请谨慎操作。

忘记密码怎么办?

请发送邮件至 johnnybi.dev@gmail.com,说明你的用户名,我们会协助你重置密码。

收不到新消息通知怎么办?

请依次检查:①系统设置中是否允许 OCIM 发送通知;②是否开启了"专注模式/免打扰";③手机是否对本应用做了后台运行限制(部分安卓机型需要单独设置"允许后台活动"和"自启动")。

为什么发图片/语音失败?

通常是网络问题,请切换网络后重试。若持续失败,可能是相册或麦克风权限未开启,请在系统设置中检查 OCIM 的权限。

消息是加密的吗?

客户端与服务器之间的通信采用 HTTPS 加密传输,消息内容在服务端存储时也做了处理。详见隐私政策

相关文档

OCIM Support

Need help? We're here.

Contact Us

For questions, feedback, bug reports, or to report objectionable content, email us at:

johnnybi.dev@gmail.com

We reply within 1–2 business days. Reports of objectionable content are handled within 24 hours.

FAQ

How do I add a friend?

On the Contacts page, tap the add button, then search by the person's exact username. Send a friend request; once they accept, you're connected.

How do I report a user or message?

Email johnnybi.dev@gmail.com with the username, a screenshot and a description. We review within 24 hours and will mute or ban offending accounts.
You can also immediately Block the user from their profile page to stop all messages from them.

How do I block someone?

Open their profile and choose "Block". Blocked users can no longer send you messages.

How do I delete my account?

Go to Me → Delete account. Your account data and message history will be deleted. This cannot be undone.

I forgot my password.

Email johnnybi.dev@gmail.com with your username and we'll help you reset it.

I'm not receiving notifications.

Check that: (1) notifications are enabled for OCIM in system settings; (2) Focus / Do Not Disturb is off; (3) background activity is not restricted for the app.

Why did sending an image or voice message fail?

Usually a network issue — switch networks and retry. If it persists, check that photo library and microphone permissions are granted in system settings.

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